NHTSA Complaint #10098862 — 2004 HYUNDAI SANTA FE ENGINE AND ENGINE COOLING:ENGINE

Complaint Details

ODI Number	10098862
Vehicle	2004 HYUNDAI SANTA FE
Component	ENGINE AND ENGINE COOLING:ENGINE
Date of Incident	November 15, 2004
Date Filed	November 15, 2004
Mileage	4,400 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	VA

Consumer Description

MY HUSBAND AND I PURCHASED A 2004 HYUNDAI SANTA FE IN SEPTMEBER OF THIS YEAR (2004). 2 MONTHS LATER, THE ENGINE BLEW. HYUNDAI IS OFFERING ONLY TO REPLACE THE ENGINE. HOWEVER, THEIR LACK OF CUSTOMER SERVICE IS APPALING. NO ONE RETURNS MY CALLS, I CONSTANTLY HAVE TO FOLLOW UP WITH THEM. WE INITALLY FELT THAT A NEW COMPARABLE VEHICLE WAS MORE APPROPRIATE. THEY SEEM VERY UNCONCERNED THAT THE CAR DIED ON A HIGHWAY IN THE DARK AND THAT MY HUSBAND AND 6 MONTH OLD SON HAD NO HEAT FOR AN HOUR NOR THAT THEY COULD HAVE BEEN INVOLVED IN AN ACCIDENT WHEN THE ENGINE DIED. SAFETY OF THEIR CUSTOMERS SHOULD BE THE #1 PRIORITY.*AK

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