NHTSA Complaint #10098815 — 2002 FORD EXPLORER POWER TRAIN:AXLE ASSEMBLY:AXLE SHAFT

Complaint Details

ODI Number	10098815
Vehicle	2002 FORD EXPLORER
Component	POWER TRAIN:AXLE ASSEMBLY:AXLE SHAFT
Date of Incident	June 16, 2003
Date Filed	November 14, 2004
Mileage	36,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	NE

Consumer Description

FRONT END OF MY 2002 EXPLORER MADE A "CLICKING" SOUND WHEN DRIVING AND TURNING. ON JUNE 16 2003, FORD INSPECTED AND FOUND BOTH THE RIGHT AND LEFT FRONT AXLES WERE DEFECTIVE. THEY REPLACED THEM. ON SEPTEMBER 4, 2003 THE SAME PROBLEM WAS OCCURRING, FORD AGAIN INSPECTED AND FOUND THE AXLES PUT ON THE VEHICLE IN JUNE WERE ALSO DEFECTIVE. ONE YEAR LATER I AM NOW HAVING THE SAME PROBLEM. I TOOK MY VEHICLE IN FOR AN OIL CHANGE AND THE MECHANIC SAID THERE IS A PROBLEM WITH THE FRONT AXLES. THERE HAS TO BE SOME SORT OF ISSUE WITH THIS PART. THE POTENTIAL FAILURE OF THIS PART WILL LEAD TO AN ACCIDENT. MY FAMILY RIDES IN THIS VEHICLE EVERY DAY, SOMEONE IS GOING TO GET KILLED. *JB

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