NHTSA Complaint #10098752 — 2004 FORD EXPLORER POWER TRAIN:AUTOMATIC TRANSMISSION

Complaint Details

ODI Number	10098752
Vehicle	2004 FORD EXPLORER
Component	POWER TRAIN:AUTOMATIC TRANSMISSION
Date of Incident	October 10, 2004
Date Filed	November 12, 2004
Mileage	20,199 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	MD

Consumer Description

MY TRANSMISSION STARTED SLIPPING GEARS. IT WOULD ALSO CLUNK AND HANG UP IN REVERSE. SOMETIMES WHEN ENGAGED IN DRIVE IT WOULD SURGE FORWARD. SEVERAL TIMES I HAVE BEEN VERY LUCKY AND KEPT MY FOOT ON THE BRAKE. IF NOT, I AM AFRAID TO THINK OF THE CONSEQUENCES. AFTER TAKING TO A CERTIFIED FORD DEALERSHIP, IT NO LONGER SLIPS IN GEAR, BUT IT STILL CLUNKS. NOW IT HESITATES WHEN CHANGING GEAR. THE DEALER SAYS THIS IS NORMAL. I HAVE TRIED 4 TIMES TO GET THEM TO FIX THIS BUT THEY KEEP SAYING ITS NORMAL. THIS IS NOT MY FIRST FORD EXPLORER 4X4 AND I HAVE NEVER EXPERIENCE ANY HESITATIONS WHEN THE GEARS CHANGE IN ANY VEHICLES I HAVE EVER DRIVEN OR OWNED. THIS WILL BE MY LAST FORD EVER! *JB

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