NHTSA Complaint #10098750 — 1998 TOYOTA SIENNA

WE WERE IN AN AUTOMOBILE ACCIDENT RECENTLY AND HAVE A QUESTION ABOUT NEEDING TO REPLACE THE SEAT BELTS AND POSSIBLY QUESTION OF MALFUNCTION OF AIRBAGS. OUR TOYOTA SIENNA VAN WAS GOING ABOUT 35 MPH AND HIT STRAIGHT-ON A CAR THAT TURNED IN FRONT OF US HITTING THE DRIVER SIDE WITH EXTENSIVE DAMAGE WITH ESSENTIALLY NO BRAKING. ESSENTIALLY THE TOYOTA SUSTAINED A FRONT IMPACT COLLISION. THE AIRBAGS DIDN'T DEPLOY AND OUR REPAIR MECHANIC IS TELLING US THIS IMPACT WAS NOT SUFFICIENT TO DEPLOY AIRBAGS. THE DRIVER AND PASSENGER OF THE TOYOTA SUSTAINED CHEST INJURIES, KNEE INJURIES, WITH GENERALIZED PAIN, ESPECIALLY NECK, SHOULDERS, AND BACK. WE THINK THERE IS SOMETHING WRONG WITH THE AIRBAGS NOT DEPLOYING AND THE SEAT BELTS INVOLVED IN THE ACCIDENT SHOULD BE REPLACED. OUR AUTO MECHANIC IS TELLING US THAT AIRBAGS DID NOT DEPLOY BECAUSE OF INSUFFICIENT IMPACT, AND THE SEAT BELT DOES NOT NEED TO BE REPLACED. CAN YOU HELP US HOW WE GET THE CORRECT ANSWERS? SCOTT S. LEE 949-295-0438 CELL 949-598-3302 WORK [email protected]. *JB