NHTSA Complaint #10098600 — 2002 FORD EXPLORER POWER TRAIN:AUTOMATIC TRANSMISSION

Complaint Details

ODI Number	10098600
Vehicle	2002 FORD EXPLORER
Component	POWER TRAIN:AUTOMATIC TRANSMISSION
Date of Incident	November 3, 2004
Date Filed	November 10, 2004
Mileage	32,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	VA

Consumer Description

I HAVE OWNED A 2002 FORD EXPLORER FOR 27 MONTHS. DURING THAT TIME I HAVE HAD NUMEROUS ISSUES WITH THE AUTO TRANSMISSION DELAYING BEFORE ENGAGING INTO REVERSE AND NOT SMOOTHLY GOING INTO FORWARD GEARS WHEN TRAVELLING. THE DEALER HAS TUNED THE TRANSMISSION 3 TIMES AND NOW AT 109,000 HWY MILES I NEED A NEW TRANMISSION FOR $3,000 USD. THIS TRANMISSION HAS RECEIVED NUMEROUS COMPLAINTS IN THE NHTSA DATABASE AND HAS ALMOST CAUSED AN ACCIDENT WHERE I HIT ANOTHER CAR WHEN REVERSE ENGAGED AFTER 3 SECONDS. I HAVE ALREADY SPENT IN EXCESS OF $500 ON THIS TRANSMISSION AND THE FIRST MAINTENANCE OCCURRED AT 32,000 MILES. IN ADDITION, THE AXLE SEALS CONTINUE TO LEAK AFTER BEING REPLACED SEVERAL TIMES AND PER MY DEALER SOURCES ARE A DESIGN FLAW. NHTSA NEEDS TO GET THIS PUBLIC BEFORE SOMEONE GETS KILLED WITH THE TRANSMISSION ISSUES AND HAVE FORD CORRECT THEIR DESIGN FLAW ON THE AXLE.

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