NHTSA Complaint #10098385 — 2004 FORD EXPLORER POWER TRAIN:AUTOMATIC TRANSMISSION

Complaint Details

ODI Number	10098385
Vehicle	2004 FORD EXPLORER
Component	POWER TRAIN:AUTOMATIC TRANSMISSION
Date of Incident	September 10, 2004
Date Filed	November 6, 2004
Mileage	15,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	AR

Consumer Description

VEHICLE HESITATES WHEN PUT INTO REVERSE, THEN SLAMS INTO REVERSE WITH A SUDDEN JERK. HAVE TO KEEP BRAKE TO THE FLOOR WAITING FOR IT TO ENGAGE TO KEEP THE VEHICLE FROM HURTING ANYONE. UPON WAITING FOR PART THAT IS ON BACK ORDER, THE VEHICLE NOW MISSES GEARS WHEN DRIVING DOWN THE ROAD AND SOMETIMES SLAMS INTO THE NEXT GEAR EVEN IF IT IS DOWN SHIFTING. PART WAS SUPPOSED TO BE HEAR LAST WEEK AND NOW THEY ARE TELLING US THAT IT MAY BE MIDDLE OF NEXT MONTH BEFORE IT GETS HERE! WE HAVE CHILDREN AND ARE VERY WORRIED ABOUT WHAT WILL HAPPEN IF THIS IS NOT FIXED VERY SOON! MECHANIC SAID THAT ALL 2004 EXPLORERS ARE HAVING THIS PROBLEM AT ABOUT 15,000 MILES WHICH IS WHEN THIS BEGAN IN OURS. VERY WORRIED!!!!! *JB

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