NHTSA Complaint #10098337 — 2003 JEEP LIBERTY

FOR MOST OF THE YEAR I HAVE BEEN HAVING TROUBLE WITH MY JEEP LIBERT AUTOMATIC TRANSMISSION. I HAVE HAD SEVERAL PROBLEMS WITH IT AND THE DEALER STILL HAS NOT RESOLVED THE ISSUE. I AM BEING TOLD THAT THEY CANNOT REPLICATE THE PROBLEM. I DESCRIBE THE FOLLOWING AS THE PROBLEMS. AT A FULL STOP WHILE HOLDING DOWN THE BRAKE THE TRANS MISSION WILL SHUTTER AND MAKE A BANGING NOISE. THE TRANSMISSION SHIFTING AT LOWER GEARS IS ROUGH. IT IS NOT IN A LIKE NEW CONDITION. HE TRANSMISSION MAKES A GRINDING NOISE. THE VEHICLE HAS STALLED 3 TIMES DO TO THE TRANSMISSION PROBLEM. THEVEHICLE HAS LURCHED FORWARD AT A STOP SIGN/LIGHT. IF NOT FOR HOLDING DOWN THE BRAKE THE VEHICLE WOULD HIT THE CAR IN FRONT OF ME. THE TRANSMISSION HAS SHUTTERED AS IT CHANGES GEARS WHILE DRIVING. MAINLY AT SLOW SPEEDS. I CONSIDER THIS TO BE A SAFETY ISSUE WITH THE VEHICLE. I BELIEVE THE TRANSMISSION WILL FAIL AND I FEAR IT WILL CAUSE AN ACCIDENT. I HAVE MADE EVERY ATTEMPT TO RESOLVE THIS WITH THE DEALER. THE TRANSMISSION HAS BEEN RECONDITIONED TWICE. ONCE ON APRIL 5,2004 AND THE OTHER ON MAY 26, 2004. THE VEHICLE WAS RETURNED TO ME BUT THE PROBLEMS REOCCURRED AFTER A SHORT TIME. I HAVE CALLED DAIMLER CHRYSLER CUSTOMER SERVICE LINE AND TALKED TO SEVERAL REPS. I HAVE FILE NUMBERS 12578676 AND 12805501. I HAVE ALSO SPOKEN WITH SERVICE MANAGER DAVID CARGAIL AND DISTRIC MANAGER BRUCE SHIRLEY. NOTHING HAS BEEN DONE TO ADDRESS THE PROBLEMS THAT I AM SEEING. I HAVE INCLUDED THE COPIES OF THE RECEIPTS FROM THE SERVICE CALLS THAT ARE RELATED TO THE TRANSMISSION PROBLEMS. I AM MISSING SOME OF THE EARLIER ONCE FROM THIS YEAR AND WILL SEND THEM IF I LOCATE THEM. I DID TAKE THE VEHICLE IN TODAY AND DAVID CARGAIL TEST DROVE IT AND REFUSED TO GIVE ME A RECEIPT THAT I HAD TAKEN IT IN TO GET IT LOOKED AT. HE SAID THAT I SHOULD HAVE ENOUGH DOCUMENTATION THAT I NEEDED. *AK