NHTSA Complaint #10096367 — 2000 CHEVROLET IMPALA

MY 2000 CHEVROLET IMPALA RECENTLY STARTED MAKING VERY LOUD GURGLING SOUNDS. I TOOK IT TO MY LOCAL DEALERSHIP AND TOLD THEM MY COMPLAINT AND ASKED THEM TO FLUSH THE COOLING SYSTEM. I PICKED UP MY VEHICLE AND MAKE A THREE DAY TRIP AND UPON RETURNING TO MY DRIVEWAY THE GURGLING SOUNDS BEGAN. I CALLED THE DEALERSHIP AND MADE APPOINTMENT TO BRING MY VEHICLE BACK TO THEM. AFTER THEY PRESSURE TESTED MY VEHICLE THEY SAID I NEEDED A CHEMICAL FLUSH DUE TO ALL THE RUST THEY FOUND. I ASKED THEM WHY THEY DIDN'T SEE THE RUST A FEW DAYS EARLIER AND WAS TOLD THAT THEY FELT THE FIRST FLUSH MUST HAVE BROKEN THE RUST LOOSE AND THEY DIDN'T SEE ANYTHING LIKE THAT 7 DAYS AGO. THEY THEN QUOTED ME $400 TO DO A CHEMICAL FLUSH. I TOOK THE VEHICLE TO ANOTHER REPAIR PLACE AND WHEN HE REMOVED THE CAP IT WAS COVERED WITH BROWN SLUDGE-LOOKING GUNK. A YEAR PREVIOUSLY, WHEN I SAW THE NEWS ABOUT DEX-COOL, I HAD ASKED AT THE DEALERSHIP (DURING ONE OF MY ROUTINE SERVICES) IF MY CAR WAS AFFECTED AND WAS ASSURED IT WAS NOT. I HAVE TAKEN MY VEHICLE TO AN INDEPENDENT GARAGE TO HAVE THE REPAIRS MADE AND IT WAS THERE THAT I WAS TOLD THAT ALL OF THIS DAMAGE WAS DUE TO DEX-COOL AND THAT THEY SEE VEHICLES CONSTANTLY WITH SIMILAR DAMAGE.*AK