NHTSA Complaint #10234147 — 2000 CHEVROLET IMPALA

150K THIS JANUARY HEATER NOT WORKING, TOOK TO GARAGE, TOLD ABOUT ENGINE COOLANT PROB. CALLED GM CANADA , TOLD MY CAR IS TOO OLD FOR THEM TO DO ANYTHING BUT THERE WAS A RECALL ON AN ENGINE PART THEY WOULD DO, TOOK THE CAR FOR A SCHEDULED APPT AND AFTER AN HOUR WAIT THE SERVICE MANAGER CAME TO TELL ME THEY DID NOT HAVE THE PART IN STOCK AND "NOT TO BRING THE CAR BACK BECAUSE IT WASN'T GOING TO LAST LONG" I WAS VERY UPSET AND CALLED GM, THERE ANYWHERE WAS FOR ME TO GO BACK TO THAT DEALERSHIP. HOW INSULTING, I TOLD GM I USED TO HAVE A HONDA AND EVEN THOUGH IT WAS OVER 10 YEARS OLD THEY FIXED A PROB WITH FUEL TANK FREE , WASHED CAR INSIDE AND OUT AND WERE VERY POLITE, THIS IS ONE OF THE REASONS GM IS NOT DOING WELL, THEY HAVE NO CUSTOMER SERVICE AT ANY LEVEL. WHEN I FIRST CONTACTED THEM THEY SAID IT WAS MY FAULT BECAUSE I HAD NOT REGISTERED WITH THEM WHEN I BOUGHT THE CAR (2002) SO THEY DID NOT HAVE THE ABILITY TO INFORM ME OF ANY PROB. WHEN I ASKED IF ALL I SHOULD EXPECT FROM A GM PROD IS 80,000 MILES HE SAID NOTHING. THEY HAVE KNOWN ABOUT THIS PROB SINCE 1985 AND THEY STILL DENY IT. I WILL NEVER BUY A NORTH AMERICAN PROD AGAIN. THIS IS JULY AND I AM STILL DRIVING THE CAR AND THE RECALL HAS NOT BEEN DONE. I FIGURE SO MANY VEHICLES ARE INVOLVED THEY WOULD GO BROKE IF THEY ACKNOWLEDGED THIS ISSUE. CANT SOMEONE HELP US. *TR