NHTSA Complaint #10095963 — 2001 JAGUAR S-TYPE POWER TRAIN:AUTOMATIC TRANSMISSION

Complaint Details

ODI Number	10095963
Vehicle	2001 JAGUAR S-TYPE
Component	POWER TRAIN:AUTOMATIC TRANSMISSION
Date of Incident	October 11, 2004
Date Filed	October 18, 2004
Mileage	54,500 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	FL

Consumer Description

OWNER OF A JAGUAR S-TYPE 4.0, 2001, 54,000 MILES : A WARNING LIGHT CAME UP INDICATING "SHIFT GEAR FAILURE". THE CAR WAS TAKEN TO THE DEALERSHIP AS PER THEIR REQUEST TO INVESTIGATE THE SITUATION. AFTER 3 DAYS I WAS TOLD THAT A NEW TRANSMISSION WAS NEEDED. I ASKED HOW A RELATIVELY NEW CAR, VERY WELL KEPT (EVERY SERVICE WAS DONE ON TIME AND AT THE DEALERSHIP) COULD HAVE THIS MAJOR PROBLEM. I WAS TOLD THAT THIS TYPE OF CAR FREQUENTLY HAVE THIS PROBLEMS. JAGUAR IS REPLACING THE TRANSMISSION WITH A REFURBISHED ONE FOR A COST OF $2240.00 PLUS TAX. WHAT CAN I DO TO GET SOME OF THIS EXPENSE BACK. DO I HAVE A VALID CLAIM ? IT IS JUST HARD TO SEE AN EXPENSIVE CAR LIKE THIS HAVE THIS TYPE OF PROBLEM AND SINCE THE INSURANCE EXPIRED (50,000 MILES) JUST BE TOLD TO TAKE IT OR LEAVE IT. ACTUALLY I WAS TOLD THAT JAGUAR WAS DOING ME A FAVOR BY PROVIDING SUCH AN INEXPENSIVE TRANSMISSION THAT THEY TIPICALLY COST ABOUT $6,300.00. *AK

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