NHTSA Complaint #10091470 — 1999 DODGE DURANGO

WHILE DRIVING 20 MPH THE FRONT DRIVER SIDE TIE ROD BROKE WITHOUT WARNING. AS A RESULT THE DRIVER LOST CONTROL OFF THE VEHICLE MOMENTARILY, HOWEVER WAS ABLE TO GAIN CONTROL AND PULLED OFF THE ROAD. *JB IN ADDITION TO THE BROKEN TIE ROD ALL FOUR BALL JOINTS WERE EXCESSIVELY WORN AND HAD TO BE REPLACED. THE CONSUMER CONTACTED THE MANUFACTURER CUSTOMER SERVICE LINE AND WAS TOLD THAT THE PROBLEMS HIS VEHICLE WAS HAVING WAS NOT CURRENTLY RECALL. THE CONSUMER WAS ALSO TOLD THAT HIS REPAIR COST COULD NOT BE REIMBURSED BECAUSE THEY WERE MADE AT A NON DODGE DEALER. *NM