NHTSA Complaint #10091275 — 2002 FORD TAURUS

ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN issue reported to NHTSA

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Complaint Details

ODI Number	10091275
Vehicle	2002 FORD TAURUS
Component	ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN
Date of Incident	July 16, 2004
Date Filed	September 19, 2004
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	CT

Consumer Description

WE OWN TWO 2002 FORD TAURUS VEHICLES. ONE WAS PURCHASED NEW AND ONE USED. THE FIRST TIME OWNER VEHCILE EXPERIENCED INTERMITTENT AND FINALLY COMPLETE MALFUNCTION OF THE HEATER/AIRCONDITIONER BLOWER FAN. DEALER ADVISED THAT WATER HAD LEAKED INTO THE AREA WHICH HOUSES THE UNIT AND REPLACED AS UNIT WAS UNDER WARRANTY. SECOND VEHICLE EXPERIENCED SAME PROBLEM HOWEVER WAS NO LONGER UNDER DEALER WARRANTY. DEALER INSTALLED A RAIN SHIELD IN THE FRESH AIR INTAKE AND REPLACED BLOWER MOTOR AND RESISTOR. TOTAL REPAIR BILL WAS $363.02. WHEN WE QUESTIONED THAT THIS PROBLEM WAS A DESIGN DEFECT AND PERHAPS SHOULD BE COVERED BY FORD MOTOR COMPANY WE WERE TOLD NO AND WHEN WE ASKED FOR THE DEALER TO PROVIDE AT LEAST A SENIOR CITIZEN DISCOUNT, WE WERE DECLINED. WE ALSO EXPERIENCED THE SAME PROBLEM WITH A PREVIOUS 1998 FORD CONTOUR.*AK

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