NHTSA Complaint #10091008 — 2003 DODGE DURANGO

SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT issue reported to NHTSA

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Complaint Details

ODI Number	10091008
Vehicle	2003 DODGE DURANGO
Component	SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
Date of Incident	May 1, 2004
Date Filed	September 14, 2004
Mileage	15,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	OK

Consumer Description

I PURCHASED THE VEHICLE IN FEBRUARY OF 2003. THE VEHICLE WAS NEW WITH LESS THAN 100 MILES. AT APPROXIMATELY 15000 MILES THE VEHICLE BEGAN MAKING A RUBBING NOISE WHENEVER DRIVEN OVER ANY BUMP. TOOK VEHICLE IN TO DEALER AND HE INFORMED ME THAT IT WAS THE UPPER BALL-JOINTS. HE THEN PROCEEDED TO ORDER THE WRONG PART. AFTER A WEEK THE CORRECT PART FINALLY GOT INSTALLED AND THE NOISE WAS NO LONGER PRESENT. DODGE FROM TOP TO BOTTOM HAS LOST MY CONFIDENCE NOT TO MENTION MY BUSINESS.

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