NHTSA Complaint #10090700 — 2004 DODGE RAM 2500

DRIVE TRAIN VIBRATION (HIGH FREQUENCY DROAN) THAT CAN BE FELT IN STEERING WHEEL, PEDALS AND EVEN IN THE SEAT. PURCHASED IN APRIL 04, STARTED TRYING TO GET DODGE TO FIX IT IN MAY AND HAVE MADE SEVERAL ATTEMPTS TO NO AVAIL. OBTAINED COPY OF FAX FROM S.T.A.R CENTER CASE REPORT THAT APPARENTLY THIS IS A FLEET WIDE PROBLEM WITH MY PARTICULAR MODE. FAX STATES " THIS CONDITION IS CURRENTLY UNDER INVESTIGATION BY DODGE TRUCK DIVISION. TSB / OTHER MAY BE ISSUED WHEN CORRECTIVE ACTION PROCEDURE IS DEFINED." SINCE FIRST TRY TO CORRECT IN MAY 04 THE VIBRATION FUEL LINE HAS VIBRATED LOSE, FUEL INJECTOR PUMP FAILED LEAKING FUEL OUT OF THE REAR OF THE PUMP, 4 WD TRANSFER CASE LOCKED UP ONCE IN HIGH AND ONCE IN LOW RANGE AT DEALERS. DEALER HAD TO ORDER PARTS AND WERE BACKORDERED. REBUILT PARTS USED TO REPLACE FAILED PARTS. NO CODES STORED IN ANY MODULE. I THINK THESE WERE FAILURES DUE TO THE HIGH FREQUENCY VIBRATION. MY CONCERN IS THAT THE BAD PART IN THE DRIVE TRAIN WILL EVENTUALLY FAIL AND POSSIBLY LOCK UP THE DRIVE TRAIN CAUSING ME TO LOSE CONTROL OF THE VEHICLE. IN LOOKING AT THE FAX FROM S.T.A.R. DODGE HAS A PROBLEM WITH THIS MODEL AND KNEW IT IN APRIL 04 BUT DID NOT NOTIFY THE DEALERS OR CONSUMERS SUCH PROBLEM EXISTED. THIS IS A HIGH DOLLAR TRUCK $42,000 MSRP AND I FEAR MIGHT BE MY DEATH TRAP. MODEL IS 2004 DODGE RAM 2500 HD, CUMMINS 600 DIESEL, 4 SPEED AUTOMATIC TRANSMISSION, 4 WHEEL DRIVE, SHIFT ON THE FLY, QUAD CAB, SHORT WHEEL BASE. THE SOUTH ALABAMA SERVICE DISTRICT MANAGER, JOE SOBLINAKI, TOLD ME THIS WAS THE FIRST YEAR FOR THE NEW 4 WHEEL DRIVE SETUP. THEY CHANGED THE TRANSFER CASES, AND SWITCHED FROM A EATON AXLE TO A HENDRIX AXLE. I DID NOW KNOW THIS AT THE TIME I BOUGHT THIS VEHICLE. THEY HAVE BEEN LOOKING FOR A FIX FOR 4 MONTHS ON MY VEHICLE AND THEY STILL DON'T HAVE A CLUE AS TO THE PROBLEM OR SOLUTION. I HATE TO TAKE THIS TRUCK TO ARBITRATION KNOWING DODGE WILL RESELL IT AGAIN AND SOME OTHER INOCENT FOOL WILL BUY IT AND COULD GET KILLED IN IT. THANKS. *AK