NHTSA Complaint #10089160 — 2002 FORD EXPLORER POWER TRAIN:AUTOMATIC TRANSMISSION

Complaint Details

ODI Number	10089160
Vehicle	2002 FORD EXPLORER
Component	POWER TRAIN:AUTOMATIC TRANSMISSION
Date of Incident	July 12, 2004
Date Filed	August 19, 2004
Mileage	60,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	DC

Consumer Description

PROBLEMS WITH TRANSMISSION ON 2002 FORD EXPLORER.*MR THE VEHICLE WAS TAKEN TO THE DEALER FOR IT'S 60000 MILE SERVICE AND AT THAT TIME THE CONSUMER COMPLAINED ABOUT THE VIBRATION WHEN THE VEHICLE SHIFTED GEARS. THE TECHNICIAN INDICATED THAT NOTHING WAS WRONG. FOUR DAYS LATER THE SERVICE TRANSMISSION AND O/D LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN HAD TO THE DEALER WHO INFORMED THE CONSUMER THAT THE TRANSMISSION HAD FAILED. SINCE THE VEHICLE IS NO LONGER UNDER IT'S WARRANTY THE CONSUMER FEELS THE MANUFACTURER SHOULD BE RESPONSIBLE FOR THE COST OF A NEW TRANSMISSION. *NM

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