NHTSA Complaint #10087328 — 2003 MAZDA MPV STRUCTURE:BODY:DOOR

Complaint Details

ODI Number	10087328
Vehicle	2003 MAZDA MPV
Component	STRUCTURE:BODY:DOOR
Date of Incident	July 16, 2004
Date Filed	August 5, 2004
Mileage	12,000 miles
Crash	Yes
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	DC

Consumer Description

CONSUMER'S VEHICLE WASI NVOLVED IN A COLLISION, AND THE DEALER REPAIRED THE DOOR, BUT DAMAGED THE SIDE BODY MOLDING. SERVICE MANAGER REFUSED TO REPAIR WHAT WAS DAMAGED, AND ASKED CONSUMER NOT TO RETURN. ALSO, VEHICLE WAS IN FOR A TIRE ROTATION. CONSUMER WANTED TO KNOW HOW THEY GAINED ACCESS TO THE INTERIOR OF THE VEHICLE WITHOUT HAVING THE KEYS. CONSUMER WAS VERY ANGRY BECAUSE IT WAS A FORMER EMPLOYEE WHO DID THIS. THE SERVICE MANAGER DENIED THE INCIDENT, AND ASKED CONSUMER AGAIN NOT TO RETURN TO THIS DEALERSHIP. *AK

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