NHTSA Complaint #11129590 — 2003 MAZDA MPV

I WOULD LIKE TO REPORT THE VANCE WHO IS THE AUTO MANAGER AT SEARS AUTO IN SALEM, OREGON AT 955 LANCASTER DRIVE NE SALEM, OREGON 97301. I BOUGHT 4 NEW TIRES IN JUNE 2018 AND PURCHASED A ROAD HAZARD PLUS WARRANTY. IN BETWEEN THIS INCIDENT I AM REPORTING TO YOU; I REPORTED VANCE FOR BEING VERY UNPROFESSIONAL TO ME IN THE STORE, MAKING DEMEANING COMMENTS TO ME, AND DENYING ME THE OPPORTUNITY TO BUY ALL SEASON TIRES THAT WERE AVAILABLE ONLINE. I FILED A COMPLAINT IN JULY AFTER GOING IN FOR AN OIL CHANGE AND VANCE DOING SOMETHING TO MY HEADLIGHTS WHEN HE WAS NOT ASKED TO. I AM REPORTING THAT EVERY PART THAT I REPLACE NEW ON MY CAR; VANCE WENT TO THAT AREA (NEW HEADLIGHTS, NEW ROTORS) AND CAUSED ME TO HAVE TO GO RECEIVE ADDITIONAL WORK (WHICH I DID ON MY ROTORS, I HAD TO HAVE THEM MACHINED EVEN THOUGH I HAD NEW ONES PUT ON IN 2016. NEW ROTORS LAST MORE THAN 1 BRAKE PAD CHANGE). I RECEIVED THAT WORK ON SEPTEMBER 10, 2018 AT ANOTHER AUTOMOTIVE SHOP. I WENT TO SEARS ON SEPTEMBER 10, 2018 BECAUSE MY TIRE WAS LOW. MY TIRES ARE STILL UNDER WARRANTY. VANCE FROM SEARS AUTO IN SALEM, OREGON STATED HE WOULD NOT SERVICE MY CAR BECAUSE I FILED A REPORT WITH SEARS CUSTOMER SERVICE. HE STATED I CAN DRIVE TO SEARS IN BEAVERTON, OREGON WHEN VANCE KNEW I HAD A NAIL IN MY TIRE. HE WAS PUTTING MY SAFETY AT RISK. I HAD TO GO BUY ANOTHER TIRE, CALL THE DISTRICT MANAGER (LEO), AND HAVE HIM APPROVE FOR MY TIRE TO BE CHANGED IN SALEM AND TO BE REIMBURSED FOR THE TIRE THAT I PAID FOR. LEO WAS VERY PROFESSIONAL AND FIXED THE SITUATION BUT I AM REPORTING VANCE ATTEMPTING TO COMPROMISE MY SAFETY, WORKING ON AREAS OF MY CAR I DID NOT ASK OR APPROVE, UNPROFESSIONAL ABUSE, AND FOR DISCRIMINATION. THERE ARE OTHER CUSTOMERS THAT HAVE FILED CUSTOMER SERVICE COMPLAINTS AGAINST THIS SALEM AUTO SHOP IN SALEM, OREGON BUT THEY WERE STILL ABLE TO UTILIZE THEIR WARRANTY. I APPRECIATE YOUR INVESTIGATI