NHTSA Complaint #10083060 — 1997 LINCOLN TOWN CAR ENGINE AND ENGINE COOLING

Complaint Details

ODI Number	10083060
Vehicle	1997 LINCOLN TOWN CAR
Component	ENGINE AND ENGINE COOLING
Date of Incident	July 21, 2004
Date Filed	July 31, 2004
Mileage	80,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	TN

Consumer Description

I HAD BEEN DRIVING SOME 20 MILES @ 50MPH ON A RURAL HIGHWAY WHEN THE OVERHEAT WARNING SOUNDED. STOPPING AND RAISING THE HOOD REVEALED THAT COOLANT WAS SPRAYING FROM THE FRONT OF THE ENGINE. I HAD THE VEHICLE TOWED TO THE PLACE OF A CERTIFIED TECHNICIAN WHO ADVISED ME THAT THE INTAKE MANIFOLD WAS CRACKED AND THAT IT WAS A COMMON OCCURENCE ON MY TYPE VEHICLE AND THAT FORD MOTOR COMPANY WOULD COVER THE REPAIRS. THE LOCAL FORD DEALER DENIED THE COVERAGE AND A CALL TO FORD CUSTOMER SERVICE CONFIRMED THEIR DECISION. I LEARNED FROM OTHER SOURCES THAT THEY WOULD WARRANT THIS REPAIR ON VEHICLES IN POLICE OR TAXI SERVICE BUT NO OTHERS. THIS IS A CLEAR ADMISSION THAT THE PRODUCE IS DEFECTIVE AND BLATANT DISCRIMINATION AGAINST A VAST GROUP OF OWNERS. I WAS ABLE TO PURCHASE GENUINE PARTS AND GET THE REPAIRS MADE AT ONE HALF THE COST QUOTED BY MY LOCAL FORD AGENCY. I AM AWARE THAT THOUSANDS OF CUSTOMERS HAVE EXPIRENCED THE SAME TREATMENT AS I HAVE. IT WOULD BE VERY POSSIBLE FOR THIS FAILURE TO BE RESPONSIBLE FOR ACCIDENTS AND PERSONAL INJURY.*AK

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