NHTSA Complaint #10082700 — 2000 CHRYSLER 300M STEERING:RACK AND PINION

Complaint Details

ODI Number	10082700
Vehicle	2000 CHRYSLER 300M
Component	STEERING:RACK AND PINION
Date of Incident	June 26, 2004
Date Filed	July 26, 2004
Mileage	46,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	WA

Consumer Description

THE STEERING ON OUR 2000 CHRYSLER 300M BECAME VERY LOOSE. THE STEERING WORSENED TO THE POINT THAT WE FELT UNCOMFORTABLE DRIVING THE CAR. WE TOOK THE CAR TO A LOCAL DEALER, LITHIA DODGE, TO INVESTIGATE. THE PROBLEM WAS A FAILED STEERING RACK AND PINION. THE CAR ONLY HAS 46,000 MILES. THE REPAIR WAS $850 FOR A REFURBISHED RACK AND PINION REPLACEMENT. THE REPAIR WAS NOT COVERED UNDER WARRANTY: THE 3 YEAR/36,000 MILE WARRANTY HAD EXPIRED AND THE STEERING RACK AND PINION IS NOT COVERED UNDER THE 7 YEAR/70,000 MILE POWER TRAIN WARRANTY. WE STRONGLY BELIEVE THIS IS A SERIOUS SAFETY ISSUE AND CONSIDER OURSELVES LUCKY THAT WE DID NOT EXPERIENCE COMPLETE STEERING FAILURE. *AK

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