NHTSA Complaint #10082665 — 2004 FORD EXCURSION

VEHICLE SPEED CONTROL:CRUISE CONTROL issue reported to NHTSA

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Complaint Details

ODI Number	10082665
Vehicle	2004 FORD EXCURSION
Component	VEHICLE SPEED CONTROL:CRUISE CONTROL
Date of Incident	April 1, 2004
Date Filed	July 26, 2004
Mileage	500 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OR

Consumer Description

PURCHASED NEW 2004 FORD EXCURSION ON 3/9/2004. WITHIN A MONTH WE DISCOVERED A PROBLEM WITH THE CRUISE CONTROL. WHEN GOING DOWN HILL, THE UNIT WOULD FAIL TO RE-ENGAGE AS IT STARTED BACK UP THE HILL. SOMETIMES IT WOULD RE-ENGAGE WITH A MASSIVE SURGE OF ENGINE. ONCE THE ENGINE TOTALLY STALLED FORCING US TO FIGHT THE VEHICLE OFF THE ROAD AND OUT OF THE FLOW OF TRAFFIC. AFTER THREE RETURNS TO THE DEALERSHIP, THEY FINALLY ADMITTED THAT THERE IS A KNOWN DEFECT AND FORD IS WORKING ON DETERMINING A FIX. WE HAVE BEEN CALLING AND WAITING SINCE APRIL, 2004 TO HAVE THIS REPAIRED. IN THE MEANTIME, WE DO NOT DARE USE THE CRUISE CONTROL FOR FEAR OF ANOTHER STALL IN HEAVY TRAFFIC. WE HAVE CONTINUALLY CALLED THE DEALERSHIP AND FORD MOTOR (REFERENCE NUMBER 1684711834). EACH TIME WE CALL, THEY ASK THE SAME QUESTIONS OVER AND OVER AND HAVE YET TO TELL US AN ESTIMATED DATE FOR A FIX. (NOTE IN THE NUMBER OF FAILURES BELOW, THIS IS A BEST GUESS AS IT HAPPENS EVERY TIME WE GO DOWN/UP A STEEP HILL...WE'VE STOPPED USING THE CRUISE CONTROL BECAUSE OF THIS...ALSO THE INCIDENT DATE IS BEST GUESS AS TO WHEN IT FIRST STARTED HAPPENING.*AK

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