NHTSA Complaint #10081285 — 2000 FORD FOCUS

LATCHES/LOCKS/LINKAGES issue reported to NHTSA

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Vehicle Towed

Complaint Details

ODI Number	10081285
Vehicle	2000 FORD FOCUS
Component	LATCHES/LOCKS/LINKAGES
Date of Incident	December 9, 2003
Date Filed	July 18, 2004
Mileage	83,500 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	TX

Consumer Description

I'M WRITING TO YOU ABOUT (PART # XS4Z*11582*AA CYL ASSY STRG COL IGNITION LOCK) I'VE HAD IT REPLACED 2 TIMES AND IT'S AT FORD AS I WRITE THIS FOR THE THIRD TIME. TWO TIMES IT WAS COVERED UNDER MY FORD ESP (EXTENTED WARRANTY) AT A $200 DEDUCTABLE.I CAN'T FIND PAPER WORK ON FIRST TIME BUT SECOND TIME WAS (DEC. 9, 2003) 74960 MILES ON CAR. THIS TIME IT HASN'T BEEN 12 MONTHS OR 1200 MILES (CURRENT DATE AND OFFICALLY AT FORD SERVICE CENTER JULY 17, 2004 (83500 OR SO MILES) I DON'T THINK I'LL BE CHARGED THIS TIME BECAUSE IT'S WITHIN THE WARRANTY TIME BUT I WON'T BE SURE TILL MONDAY. I KNOW SEVERAL PEOPLE THAT HAVE HAD THE SAME PROBLEM. MY NEIGHBOR JUST WENT THROUGH THIS A WEEK AGO AND MESSAGE BOARDS ONLINE ARE TEAMING WITH HUNDREDS IF NOT THOUSANDS WITH THIS SAME PROBLEM. THIS IS DEFINITLY A PART PROBLEM THAT FORD REFUSES TO OWN UP TO. FORD DOES NOT GIVE OLD PARTS BACK. A SOON AS I FIND PAPER WORK I WILL UPDATE FIRST INCIDENT UNLESS IT COULD BE GOTTEN FROM FORD. I SHOULD BE IN THERE COMPUTER DATA BASE.

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