NHTSA Complaint #10405304 — 2000 FORD FOCUS

MY SIXTEEN YEAR OLD DAUGHTER HAS BEEN STRANDED THREE TIMES BECAUSE HER KEY WOULD NOT TURN THE IGNITION. THE FIRST TWO TIMES SHE WAS CLOSE TO HOME AND WAS WITH A FRIEND, SO SHE CALLED MY HUSBAND AND WE MET HER AND TOOK TURNS JIGGLING THE STEERING WHEEL AND THE KEY UNTIL, FINALLY AFTER ABOUT TEN MINUTES, THE KEY TURNED, SO THE SECOND TIME, IT TOOK OVER AN HOUR, BUT DID NOT GIVE UP BECAUSE OF THE FIRST TIME. THE LAST TIME, MY DAUGHTER WAS ALONE,LATE AT NIGHT AND FORTUNATELY, SHE WAS ABLE TO CALL US ON HER CELL, BUT WE HAD TO GET UP OUT OF BED, TO RESCUE HER AND AFTER OVER TWO HOURS OF TRYING TO GET THAT KEY TO WORK, WE GAVE UP. WE HAD TO ABANDON THE CAR AND I GUESS WE WILL HAVE TO CALL A LOCKSMITH, BUT HAVE BEEN TOLD THAT THEY HAVE TO USE THE SAME IGNITION AND IT WILL MOST LIKELY HAPPEN AGAIN. *TR