NHTSA Complaint #10080928 — 2004 FORD TAURUS

I BOUGHT A 2004 FORD TAURUS SE BRAND NEW. AFTER ABOUT TWO WEEKS I STARTED TO GET VIBRATION FROM THE ACCELERATOR PEDAL BETWEEN 42-45 MILES PH. I TOOK THE CAR BACK TO THE DEALER AND A MFG WARNING CAME ON FOR THIS PROBLEM AND THE DIRECTIVE WAS FOLLOWED BY THE DEALER SO I THOUGHT THE PROBLEM WAS OVER. WITHIN TWO DAYS LATER THE PROBLEM GOT MORE SEVERE AND IN ADDITION TO THE VIBRATING GAS PEDAL AND STEERING WHEEL STARTED TO SHAKE. I MADE ANOTHER APPOINTMENT AND BROUGHT THE CAR IN FOR SERVICE AT THE DEALER AND AFTER WAITING TWO HOURS FOR MY CAR THE DEALER TOLD ME THAT THERE WAS NOTHING THEY COULD DO FOR ME THAT THIS PROBLEM WAS UNDER RESEARCH TO FIND A PERMANENT FIX FOR BOTH PROBLEMS. I TOLD THE DEALER THE THIS IS A 2004 FORD TAURUS WITH 2,900 MILES ON IT AND THE PROBLEM WAS GETTING WORSE BY THE DAY AND THAT I WANTED MY CAR FIXED FOR FEAR THAT SOMETHING WORSE WOULD HAPPEN. THE DEALER AND FORD MOTOR COMPANY REFUSED TO DO ANYTHING ABOUT IT AND TOTALLY IGNORED MY SAFETY IN THIS CAR. FORD MOTOR COMPANY FURTHER SAID CHECK BACK IN ABOUT 6 MONTHS MAYBE WE MIGHT HAVE A FIX FOR THE PROBLEMS. IN THE MEANTIME THEY COULD CARE LESS IF SOMETHING HAPPENED TO ME IN THEIR CAR KNOWING I HAD PROGRESSIVE PROBLEMS WITH THIS CAR AND THAT I WAS TOTALLY UNSATISFIED. I EVEN SUGGESTED THAT THEY KEEP THE CAR UNTIL IT WAS FIXED AND LEND ME A LOANER CAR UNTIL THE CAR WAS SAFE, AGAIN THEY REFUSED. PLEASE ALSO NOTE THAT BOTH PROBLEMS WERE VERIFIED AT THE DEALERSHIP WHERE I BOUGHT MY CAR THEY DIDN'T DENY THE PROBLEMS BUT REFUSED TO FIX IT FROM FORD MOTOR COMPANY. *LA