NHTSA Complaint #10080549 — 2002 FORD ESCAPE

EQUIPMENT issue reported to NHTSA

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Complaint Details

ODI Number	10080549
Vehicle	2002 FORD ESCAPE
Component	EQUIPMENT
Date of Incident	July 4, 2004
Date Filed	July 7, 2004
Mileage	39,300 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

1)2002 FORD ESCAPE DIED WHILE DRIVING. CONTROL OF THE STEERING AND BRAKES WAS LOST. )THIS HAS HAPPENED ON TWO OCCASIONS. TWO DIFFERENT FORD SERVICE CENTERS ARE UNABLE TO IDENTIFY THE PROBLEM. I FEEL THIS VEHICLE IS UNSAFE TO DRIVE. I COULD BE IN AN ACCIDENT IF IN ANY TRAFFIC AND AM UNABLE TO RECOVER THE VEHICLE. 3)BOTH FORD DEALERSHIPS WERE UNABLE TO DETECT THIS FAILURE ON THEIR DIAGNOSTIC EQUIPMENT. I CONTACTED FORD CUSTOMER RELATIONS AND WAS TOLD TO HAVE THE CAR TOWED TO THE DEALERSHIP NEXT TIME THIS HAPPENS. SERVICE DEPARTMENT NOTIFIED ME THERE IS A ATSB FOR A PCM REPROGRAM, BUT DID NOT PERFORM THIS REPAIR BECAUSE HE CANNOT GUARANTEE THAT IT WILL FIX THE PROBLEM. I HAVE ALL DOCUMENTATION FROM THE SERVICE DEPARTMENTS REGARDING THESE COMPLAINTS AND "REPAIRS".*AK

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