NHTSA Complaint #10080461 — 1998 FORD EXPEDITION ENGINE AND ENGINE COOLING:ENGINE

Complaint Details

ODI Number	10080461
Vehicle	1998 FORD EXPEDITION
Component	ENGINE AND ENGINE COOLING:ENGINE
Date of Incident	June 23, 2004
Date Filed	July 6, 2004
Mileage	113,428 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	CA

Consumer Description

ON JUNE 23, 2004 MY 1998 FORD EXPEDITION WAS TOWED TO A DEALER BECAUSE I BLEW A SPARK PLUG. I WAS TOLD THAT IT WOULD COST OVER $2700.00 TO GET IT FIXED. THEY SAID IT WAS BECAUSE THE SPARK PLUG WOULD ONLY BLOW OUT AGAIN AND I NEEDED A NEW HEAD COVERING. THE SERVICE MANAGER SAID THAT THIS WAS A COMMON OCCURRENCE ON THE ALUMINUM HEADS. MY QUESTION OR RATHER MY COMPLAINT IS THAT I AM ANGRY ABOUT THE RESPONSE FROM THE SERVICE MANAGER AND FROM THE FORD FRONT OFFICE. IF FORD KNOWS THAT THIS IS A COMMON OCCURRENCE THEN WHY SHOULD THE CONSUMER BE LIABLE FOR SOMETHING THAT FORD KNOWS IS A PROBLEM. AM PRETTY UPSET ABOUT THIS AS FORD KNOWS THIS HAPPENS AND THERE HASN'T BEEN A RECALL. WHY ISN'T THERE A RECALL IF THERE IS A PROBLEM WITH THE HEAD COVERINGS?? AM I EXPECTED TO PAY AN ADDITIONAL $2700.00 WHEN THE OTHER HEAD GOES BAD? THIS ISN'T RIGHT AND IF THEY HAVE A PROBLEM THEN FIX IT AND DON'T JUST ROB THE CONSUMER. *JB

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#10253227 — December 30, 2008 — THE #4 SPARK PLUG EJECTED FROM THE ENGINE. THIS IS THE SECOND TIME THIS HAS OCCURRED WITHIN TWO YEARS. *TR

#10252492 — December 22, 2008 — PLUG BLEW OUT OF HEAD. HAD SOMEONE LOOK AT THE TRUCK AND THEY SAID THAT IT'S COMMON FOR THAT TRUCK TO DO THAT SO I CH...

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