NHTSA Complaint #10079039 — 2003 DODGE GRAND CARAVAN

AFTER MAKING "CLUNKING NOISES FOR APPROXIMATELY 25,000 MILES MY STEERING RACK WORE OUT AT APPROXIMATELY 35,000 MILES. THE DEALER REPLACED IT UNDER 100% WARRANTY, AND NOW MY REPLACEMENT RACK ( A REMANUFACURED UNIT) STARTED MAKING THE SAME NOISES AFTER APPROXIMATELY 4,000 MILES. HEN THE RACK WAS REPLACED I WAS INFORMED THAT I MAY INCUR THE SAME PROBLEM WITH THE REPLACEMENT RACK AS CHRYSLER WAS HAVING A PROBLEM WITH THEIR STEERING RACKS. I COMPLAINED ABOUT THE NOISE AFTER I HAD EXCEEDED THE 3YR./36000 MILE WARRANTY. AS I MISTAKENLY THOUGHT I HAD A 12 MO./12,000 WARRANTY ON THE REPLACEMENT RACK. THE DEALER INFORMED ME THAT THE WARRANTY HAD EXPIRED ONCE I EXCEED THE 3/36,000 GUARANTY AND AFTER SPEAKING TO CHRYSLER CUSTOMER SERVICE IN DETROIT THE DEALER OFFERED ME A 50/50 GUARANTEE...I AM STILL IN COMMUNICATION W/THE DEALER AND AM WAITING TO FIND OUT WHAT THEIR DISTRICT MGR. DECIDED ABOUT A POSSIBLE 100% EPLACEMENT. IF THIS IS HAPPENING TO ME AND WHAT I HEARD ABOUT THIS BEING A MORE WIDESPREAD PROBLEM IS TRUE, I FELT I SHOULD BRING THIS TO YOUR ATTENTION. PLEASE NOTE THAT I AM A FORMER NEW YORK STATE LICENSED AUTOMOTIVE DAMAGE ADJUSTER/INVESTIGATOR.*AK