NHTSA Complaint #10078670 — 2002 FORD EXPLORER

2002 FORD EXPLORER 1. ABS SENSOR LIGHT CAME ON IN MARCH 2003. TOOK CAR TO FORD DEALERSHIP AND THEY REPLACED IT. ABS LIGHT WENT OUT FOR A SHORT TIME. THEN, AUG, 2003, ABS LIGHT CAME ON AGAIN. TOOK INTO A DEALERSHIP, THEY REPLACED THE SENSOR. ABS LIGHT WENT OUT. BUT IT CAME BACK ON AGAIN SOON AFTERWARD. IN THE MEANTIME, MY WARRANTY EXPIRES. 2. FAILURE TO ADEQUATELY DIAGNOSE THIS PROBLEM IN THE FIRST PLACE HAS LEAD TO A BAD REAR HUB ASSEMBLY. NOW I HAVE A REPAIR OUTSIDE MY WARRANTY THAT SHOULD HAVE BEEN TAKEN CARE OF IN THE FIRST PLACE. 3. FORD REFUSES TO ACKNOWLEDGE RESPONSIBILITY FOR THEIR FAULTY PROBLEM. THEY REQUIRE THAT I PAY FOR A DIAGNOSIS TO FIND OUT WHAT THE PROBLEM IS. BEING THAT THIS IS RELATED TO SOMETHING THAT THEY HAVE A HISTORY ON DURING MY WARRANTY PERIOD, THEY SHOULD BE RESPONSIBLE FOR THE REPAIRS AND COSTS. *AK