NHTSA Complaint #10075423 — 2003 DODGE RAM QUAD CAB

DRIVING DOWN THE ROAD REAR AXLE BROKE WHEEL OFF MY 2003 DODGE RAM 1500 QUAD CAB, MY HUSBAND AND 4 YEAR OLD SON WAS ALSO IN TRUCK, LUCKILY NO ONE WAS HURT IN TRUCK OR WHEN WHEEL FELL OFF NOT HITTING ANYONE ON A BUSY INTERSECTION. DAIMLER CHRYSLER HAS KNOWN ABOUT THIS PROBLEM SINCE THIS HAPPENED, WOULDNT GIVE US A RENTAL CAR SAYING IT WAS OUR FAULT IT BROKE ACCUSING US OF TAKING IT 4 WHEELING AND ABUSING OUR TRUCK. OUR TRUCK IS OUR ONLY TRANSPORTATION, AND WE BOUGHT IT NEW FOR THE FACT OF RELIABILITY AND FEEL SAFE DRIVING IT WITH 3 CHILDREN. AFTER A LONG WEEK OF WAITING AND WAITING TO HEAR SOMETHING THEY SENT OUT A INVESTIGATOR TO TAKE PICTURES OF DAMAGE WHICH WAS FINALLY DONE ON THE 11TH OF JUNE, A WEEK AFTER THIS HAPPEN. STILL NO RENTAL CAR, DAIMLER SAID THEY WILL NOT PAY FOR ONE. WAS TOLD DAIMLER GOT THE PICTURES THAT WERE TAKEN ON THE 14TH, AND STILL WAS NOT REVIEWED. MY HUSBAND IS A TRUCK DRIVER AND TOOK A VACATION WHICH DOES NOT HAPPEN TOO OFTEN, AND SINCE SCHOOL WAS COMING TO A END, WE WANTED TO TAKE THE KIDS AWAY TO HAVE A GOOD TIME. NEEDLESS TO SAY, OUR VACATION WAS A VERY DISAPPOINTING ON. DAIMLER CHRYSLER HAS ACCUSED US FOR MAKING THE AXLE BREAK, I THINK IT WAS THEIR WAY OF NOT WANTING TO TAKE OUT OF THEIR POCKET A VAHICLE FOR US TO USE. THIS IS THE 2ND WEEK NOW STILL WITH NO WORD ON IF OUR TRUCK WILL BE GETTING FIXED, IT IS NOT EVEN A YEAR OLD TO US WITH 12,000 MILES ON IT, ALWAYS BEEN SERVICED WHERE WE BOUGHT THE TRUCK AND DAIMLER EVEN DIDN'T TAKE THEIR WORD WITH THE DAMAMGE. MY HUSBAND SAID HE DAIMLER MADE HIM FEEL LIKE A CRIMINAL AND WE WILL NOT PURCHASE ANOTHER DODGE OR CHRYSLER AND WILL ALSO TELL OTHERS THAT, AND WITH HIM BEING A TRUCK DRIVER HE CAN TELL ALOT OF PEOPLE NOT TO BUY THEIR VEHICLES. IT IS TOTALLY IS A SHAME THAT THIS COMPANY ACTS THE WAY THEY DO TO PEOPLE. I THINK DODGE IS REALLY GOING DOWN HILL. I WILL NEVER FEEL SAFE AGAIN IN MY DODGE, ESPECIALLY WHEN OR IF THEY EVER GET AROUND TO FIXING THIS PROBLEM. *AK