NHTSA Complaint #10075300 — 2004 DODGE DURANGO

MY 2004 DODGE DURANGO WENT BACK TO MARTIN DODGE FOR EXCESSIVE BOUNCE IN THE REAR END ALONG WITH A CONTINUED POPPING NOISE DURING SAID BOUNCE. MARTIN DODGE ADVISED ME THAT THE "BELL CRANK BUSHING" WAS STRIPPED & WAS REPLACED. THE VEHICLE WAS IN THEIR SHOP FOR 3 DAYS INITIALLY, & 4 DAYS THE SECOND TIME. I WAS ADVISED THAT NEW SHOCKS & SWAY BAR WERE ORDERED TO BE INSTALLED. AS PER THE INVOICE OF JUNE 11, 2004, SAME WAS NOT COMPLETED. THE PART IS LISTED AT $81.55. THE LABOR IS LISTED AT $13.00. $13.00 LABOR FOR A VEHICLE IN THE SHOP 4 DAYS?????? I FIRST DROVE THE VEHICLE TODAY, JUNE 13, 2004. THE EXACT SAME PROBLEM IS OCCURRING. THE VEHICLE WILL BE BACK AT THE DEALERSHIP TOMORROW MORNING. THE BOUNCE IS SIMPLY NOT SAFE. THE POPPING NOISE IS ANNOYING. HOWEVER, I DON'T KNOW WHAT IS CAUSING SAME. ALSO, THERE WAS NO EXPLANATION WHY THERE WOULD BE A STRIPPED BOLT ON A NEW VEHICLE. WHAT CAUSED THIS "BELL CRANK BUSHING" TO BECOME STRIPPED?*AK