NHTSA Complaint #10075278 — 2000 SAAB 9-5

VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM issue reported to NHTSA

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Complaint Details

ODI Number	10075278
Vehicle	2000 SAAB 9-5
Component	VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM
Date of Incident	November 15, 2003
Date Filed	June 12, 2004
Mileage	27,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	WA

Consumer Description

TEMPERATURE SETTINGS/ADJUSTMENTS ON THE CLIMATE CONTROL SYSTEM DO NOT WORK AS INTENDED. WHEN IT IS COLD OUTSIDE, A SET TEMPERATURE OF 68 DEGREES INITIALLY PROVIDES WARM AIR, THEN IT TURNS COLD AND THE TEMP HAS TO BE RAISED TO 82 DEGREES FOR WARM AIR. SOMETIMES, THE RIGHT SIDE OPERATES. THE CAR HAS BEEN IN THE DEALER SHOP TWICE, THE SECOND TIME FOR 3 WEEKS, AND THE DEALER WAS UNABLE TO FIX IT. CAR IS STILL UNDER WARRANTY. THE DEALER SAYS THERE IS SOMETHING WRONG WITH THE DESIGN OF THE HEATING/VENTILATION SYSTEM, AND THAT THEY HAVE SEEN OTHER 2000-2001 YEAR MODELS WITH THE SAME PROBLEM, AND THAT SAAB HAS REDESIGNED THE SYSTEM SINCE THEN. AFTER THE FIRST YEAR OF OWNERSHIP, DURING THE SUMMER THE SYSTEM PROVIDED HOT AIR INSTEAD OF AIR CONDITIONING, BUT THAT WAS FIXED. *AK

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