NHTSA Complaint #10075177 — 2004 VOLKSWAGEN PASSAT

POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM) issue reported to NHTSA

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Complaint Details

ODI Number	10075177
Vehicle	2004 VOLKSWAGEN PASSAT
Component	POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
Date of Incident	April 5, 2004
Date Filed	June 10, 2004
Mileage	100 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	Yes
State	CA

Consumer Description

THERE IS A PROBLEM WITH THE TRANSMISSION. THE CAR SHIFTS SHARPLY IN LOWER GEARS CAUSING SEVERE JERKING OF THE VEHICLE AT TIMES. DEALER "REBOOTED" THE CONTROL MODULE BUT NO CHANGE. THE MECHANIC AT THE DEALERSHIP LET IT SLIP THAT THEY WERE AWARE OF THIS PROBLEM AND THAT THERE IS NO SOLUTION AT THIS TIME. I CAN'T BELIEVE THEY SOLD THE CAR KNOWING OF THIS PROBLEM. I CONTACTED VW AND COMPLAINED TO THE DEALERSHIP. I WAS OFFERED 2 MONTHS OF FREE LOAN PAYMENTS BY VW. I RECENTLY RECEIVED A CALL FROM THE DEALERSHIP SAYING THAT THE SOFTWARE PROBLEM HAS BEEN FIXED. I AM TAKING CAR IN THIS WEEK.*AK

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