NHTSA Complaint #10071392 — 2000 DODGE INTREPID

ENGINE IN 2000 CHRYSLER INTREPID STARTED TAPPING NOISE AT 58017KM BROUGHT TO DEALER WITH COMPLAINT, TOLD THEY WOULD NOT TAKE ENGINE APART TO CHECK NOISE. I TOLD THEM I HAD BEEN TOLD THAT THE 2.7 ENGINE HAD PROBLEMS WITH SLUDGE THAT PREVENTED THE OIL FROM CIRCULATING PROPERLY. THEY STILL REFUSED TO CHECK ENGINE. AT JUST OVER 62000 KM ENGINE BECAME NOISY. BROUGHT IT BACK TO DEALER WHO KEPT THE CAR FOR TWO WEEKS, THEN TOLD ME ENGINE NEEDED TO BE REPLACED AT A COST OF $6500.00 AND THERE WOULD BE NO WARRANTY COVERAGE OR GOODWILL. I GAVE THEM A COMPLETE HISTORY OF MAINTENANCE RECORDS SHOWING THAT PROPER MAINTENANCE WAS DONE WITH IN THE REQUIRED MILEAGE AND TIME. THEY HAVE TOLD ME THAT THE INVOICES DO NOT CLEARLY IDENTIFY MY 2000 BLACK INTREPID AND THAT IT COULD OF BEEN ANOTHER CAR. I ONLY OWN ONE 2000 INTREPID. THE INVOICE SHOWS THE WORK THE MILEAGE AND MY NAME AND DATE. NEXT ME THEY TOLD ME THE INVOICE NUMBERS WERE TOO CLOSE TOGETHER. THE WORK WAS DONE AT FOUR DIFFERENT GARAGES. THEN THEY TOLD ME THERE WAS SLUDGE THAT SHOWED THE VEHICLE WAS NOT PROPERLY MAINTAINED. THEN THEY ASKED ME THE BRAND OF OIL THE GARAGES USED AS IT MAY HAVE BEEN FAULTY. END RESULT IS THAT THEY REFUSE TO CHANGE THEIR POSITION IN REGARDS TO WARRANTY COVERAGE OR GOODWILL REPAIRS AND I WILL HAVE TO REPLACE AN ENGINE THAT WAS BOUGHT BRAND NEW IN MAY 2001. I AM FRUSTRATED AND DO NOT KNOW WHERE TO TURN. ANY ASSISTANCE WOULD BE GREATLY APPRECIATED.