NHTSA Complaint #10071287 — 1996 FORD WINDSTAR

SERVICE BRAKES, HYDRAULIC issue reported to NHTSA

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Complaint Details

ODI Number	10071287
Vehicle	1996 FORD WINDSTAR
Component	SERVICE BRAKES, HYDRAULIC
Date of Incident	August 15, 2001
Date Filed	April 22, 2004
Mileage	106,954 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	UN

Consumer Description

I MAINTAINED MY WINDSTAR PROPERLY. IT BEGAN TO LEAK COOLANT AND ENGINE LIGHT. FORD DEALERSHIP STATED IT NEEDED A NEW ENGINE. DUE TO FAULTY HEAD GASKET CAUSING LEAK OF COOLANT. FORD CANADA AGREED TO COVER SOME OF THE COST BUT NOT ALL OF IT. SAID IF I DECLINED THEIR OFFER THEY WOULD WITHDRAW ALL OFFERS. SO I TOOK IT. I COULDN'T AFFORD THE BILL AS IT WAS. I HAVE SINCE SEEN A SMALL CLAIMS COURT IN QUEBEC FOUND THAT FORD WAS RESPONSIBLE FOR THE REPAIRS RELATED TO THE HEAD GASKET. I HAVE CONTACTED FORD CANADA CUSTOMER COMPLAINT CENTER. AND TOLD THEY WILL NOT REIMBURSE ME FOR THE EXPENSES. AND THAT ALTHOUGH THEY LOST THE COMPLAINT IN QUEBEC IN ALL OTHER CANADIAN PROVIENCES THEY HAVE ONE. EVEN A CLASS ACTION SUIT. WHY WOULD THEY PAY A PORTION OF THE REPAIR IF THEY WERE NOT RESPONSIBLE??? I FEEL THEY ARE RESPONSIBLE FOR THE FULL COST OF THE ENGINE REPAIR.

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