NHTSA Complaint #10070177 — 1996 FORD WINDSTAR

MY 1996 FORD WINDSTAR VAN'S ENGINE ASSEMBLY MUST BE REPLACED DUE TO PERSISTENT INTERNAL COOLANT LOSS INTO THE ENGINE, DESPITE REPEATED TRIPS TO THE DEALERSHIP WITH COMPLAINTS OF CLASSIC HEAD-GASKET SYMPTOMS. FORD DISPLAYED BLATANT NEGLEGENCE AND DISHONESTY IN ITS DEALINGS WITH ME. I TOOK MY VAN TO DEALERSHIP TWICE FOR HEAD-GASKET-LIKE SYMPTOMS: EXCESSIVE LOSS OF COOLANT WITH NO EXTERNAL LEAKAGE, GRAY SMOKE OUT OF EXHAUST, AND ENGINE RUNNING ROUGH. THE FIRST TIME THE DEALERSHIP SAID NO PROBLEMS COULD BE FOUND. TWO WEEKS LATER I RETURNED TO THE DEALERSHIP WITH THE SAME SYMPTOMS, ONLY THIS TIME MORE OBVIOUS, AND THE CHECK-ENGINE LIGHT HAD COME ON. THE DEALERSHIP DETERMINED MY ENGINE HAD OVERHEATED AND THAT COOLANT WAS LOST VIA THE TIMING COVER GASKET, WHICH THEY REPLACED AND THEN RETURNED THE VEHICLE TO ME. EXACTLY ONE THOUSAND MILES LATER I HAD TO HAVE MY VEHICLE TOWED TO THE DEALERSHIP, AT WHICH POINT THEY CONDEMNED MY ENGINE DUE TO COOLANT ENTERING THE #1 CYLINDAR. THEY OFFERED TO REPLACE THE ENGINE FOR $3,650, WHICH INCLUDES A 20% DISCOUNT FOR THE TIMING COVER GASKET WORK THAT WAS DONE FOR NOTHING. I REFUSED THE OFFER AND MANAGED TO BARELY DRIVE THE VEHICLE HOME, WHERE IT NOW SITS, UNDRIVABLE. AWARE OF THE WINDSTAR HEAD GASKET PROBLEMS FROM THE BEGINNING, I REPEATEDLY STRESSED TO THE DEALERSHIP MY CONCERN THAT THIS WAS A HEAD GASKET PROBLEM, BUT THEY REPEATEDLY EXPLAINED THIS WAS NOT THE PROBLEM. THEY LIED BY SAYING NO KNOWN GASKET PROBLEMS EXIST ON THE 1996 WINDSTAR, BUT I RESEARCHED THE NHTSA'S RECORDS AND FOUND TSB 99-13-1 (TITLED "UNDERDETERMINED LOSS OF COOLANT"), WHICH INSTRUCTS DEALERSHIPS TO REPLACE THE GASKETS IN SITUATIONS LIKE MINE. THE TSB IS VERY CLEAR. I WROTE THE DEALERSHIP A LETTER DEMANDING HELP REPLACING THE ENGINE, BUT RECEIVED NO REPLY. I RE-SENT THE SAME LETTER AND DOCUMENTS TO THE DEALERSHIP JUST YESTERDAY. I CAN PROVIDE COPIES OF ALL DOCUMENTS, AS I HAVE SCANNED THEM INTO A COMPRESSED PDF FILE FOR E-MAIL TRANSMISSION.