NHTSA Complaint #10071235 — 2000 FORD WINDSTAR

MANIFOLD GASKET LEAK. TBS ARTICLE NO. 03-16-1. THIS REPAIR WAS DONE 7 MONTHS EARLIER THAN THIS AND WE PAID A $200.00 DEDUCTABLE AND OUR WARRANTY COMPANY PAID THE REST. 7 MONTHS AND 13,800 MILES LATER IT WENT AGAIN AND THEY NEVER DID THE TBS TO IT THE FIRST TIME AND THEY WOULDN'T PAY FOR THEIR ERROR IN NOT TAKING CARE OF THE PROBLEM THE FIRST TIME. OUR WARRANTY COMPANY WOULD NOT PAY AS IT'S A FAULTY PART FROM FORD AND IT SHOULD HAVE BEEN ADDRESSED AT THE 7 MONTH PRIOR APT. I HAD ALSO BROUGHT IT IN A FEW MONTHS PRIOR TO THIS OCT. VISIT AS THE ENGINE LIGHT WAS ON AND THEY SAID IT WAS BECAUSE MY GAS CAP WASN'T ON TIGHT ENOUGH AND WAS CHARGED $85.00 FOR THIS VISIT. I WONDER IF THIS WAS A SIGN OF WHAT WAS HAPPENING. WE WE'RE TREATED TERRIBLY BY FORD NOT ONLY WITH NOT PAYING FOR THEIR ERROR BUT DISREPECTFULL AND UNCALLED FOR LANGUAGE AND BEHAVIOR.