NHTSA Complaint #10071215 — 2002 MERCURY SABLE

ENGINE AND ENGINE COOLING issue reported to NHTSA

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Complaint Details

ODI Number	10071215
Vehicle	2002 MERCURY SABLE
Component	ENGINE AND ENGINE COOLING
Date of Incident	November 15, 2003
Date Filed	April 22, 2004
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	WA

Consumer Description

I BOUGHT MY CAR TWO MONTHS AGO AUGUST 10,2003, FROM HOODRIVER FORD MERCURY, AND SO FAR, IT HAS BEEN IN THE SHOP TWICE. WHILE I AM SITTING,IT DIES AND WILL NOT KEEP IDLING AFTER 5 MINUTES. I HAVE TAKEN IT IN TWICE TO THE SHOP AT THE FORD DEALER, AND THEY HAVE ALREADY COST ME $48.00 ON MY FORD CREDIT CARD FOR A FUEL PUMP. THEY ALSO SAID THAT THEY PUT IN NEW SENSORS TOO. I DON'T WANT TO USE UP MY FULL WARRANTY IN A FEW MONTHS.... TWO DAYS AGO, I TOOK IT BACK AND THEY PUT IN FOUR OTHER PARTS WITH SOMETHING TO DO WITH LEAKING VALVES AND OR SOMETHING ELSE. IT IS NOW SITTING IN THE SHOP AGAIN, AS THEY HAVEN'T RESOLVED ANYTHING, IT STILL WILL NOT IDLE FOR LONG. I TRIED TO GET THEM TO REPLACE THE CAR WITH SOMETHING ELSE, BUT THEY REFUSED TO DO SO. NOW, I DRIVE FOR THE SENIOR SERVICES, AND I NEED A DEPENDABLE CAR THAT I CAN RELY ON FOR MY WORK.

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