NHTSA Complaint #10070902 — 2001 FORD WINDSTAR UNKNOWN OR OTHER

Complaint Details

ODI Number	10070902
Vehicle	2001 FORD WINDSTAR
Component	UNKNOWN OR OTHER
Date of Incident	July 15, 2003
Date Filed	April 22, 2004
Mileage	67,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MA

Consumer Description

BOUGHT THE USED VEHICLE FROM A USED CAR DEALER. DIDN'T CHECK FOR PAINT PEELING OR RUST, THOUGHT A 2 YEAR OLD CAR WOULDN'T HAVE ANY. I WASHED THE CAR, AND AS I WAXED IT, DISCOVERED THE PEELING PAINT ON THE ROOF RIB, ALMOST ENTIRE LENGHTH OF VEHICLE, THEN FOUND RUST AT THE BOTTOM OF THE FRONT PASSENGER DOOR AND REAR PASSENGER SLIDING DOOR. CONTACTED FORD, INSTRUCTED ME TO GO TO LOCAL DEALERSHIP, WENT TO GERVAIS FORD IN AYER MA. SERVICE MANAGER LOOKED OVER THE CAR, MADE NOTES, INFORMED ME HE WOULD CONTACT FORD HEADQUARTERS TO SEE IF THEY WILL DO ANYTHING. TWO WEEKS LATER, HE CONTACTED ME AND INFORMED ME THERE WAS NOTHING THEY COULD DO REGARDING THE PAINT OR THE DOORS RUSTING FROM THE INSIDE OUT.

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