NHTSA Complaint #10070900 — 1999 FORD WINDSTAR

HEAT FAILED IN JULY, PIN TO FLAP IN EVAPORATOR CASE ASSEMBLY HAD BROKEN OFF. WHOLE ASSEMBLY HAS TO BE REPLACED REQUIRING TEARING APART THE DASHBOARD. PART ALONE COST $326.40 CHECK ENGINE LIGHT KEPT COMING ON - FOUND PRESSURE LEAK AT GASKET. HAD COMPLAINED ABOUT ENGINE SLUGGISHNESS FOR YEARS AND WAS TOLD THE COMPUTER COULD FIND NOTHING WRONG...AFTER GASKET WAS FIXED, NO MORE ENGINE SLUGGISHNESS. FORD WOULD NOT COVER SAYING THE PROBLEMS COULD NOT BE TIED TOGETHER TO JUSTIFY WARRANTY REPAIR!! POWER STEERING WENT. FIRST ATTEMPTED FLUSHING SYSTEM. AFTER FAILED AGAIN, REPLACED PUMP, AFTER THAT DID NOT FIX THE PROBLEM, HAD TO REPLACE ENTIRE SYSTEM. FORD REPLIED TO MY REQUEST FOR COVERAGE THAT THIS WAS THE FIRST CASE THEY HAD HEARD OF THIS PROBLEM IN A WINDSTAR AND TO KEEP MY RECEIPTS SO THAT I MIGHT GET CONSIDERATION IF THEY DO SOMETHING IN THE FUTURE. I FEEL THESE PROBLEMS ARE EXCESSIVE FOR A 50,000 MILE CAR...FORD AGREES BUT SAYS THE AVERAGE NUMBER OF PROBLEMS IS MUCH LOWER SO THEY STILL CLASS THEIR CAR AS VERY RELIABLE!!!