NHTSA Complaint #10410065 — 1999 FORD WINDSTAR

ENGINE AND ENGINE COOLING issue reported to NHTSA

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Fire

Complaint Details

ODI Number	10410065
Vehicle	1999 FORD WINDSTAR
Component	ENGINE AND ENGINE COOLING
Date of Incident	June 26, 2011
Date Filed	June 30, 2011
Mileage	N/A miles
Crash	No
Fire	Yes
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

WENT TO PICK UP FOOD AND NOTICED MY 99 FORD WINDSTAR WAS SMOKING. I PULLED OVER, LIFTED UP THE HOOD AND IT WAS ON FIRE. IT WAS PUT OUT WITH A FIRE EXTINGUISHER. LOOKED UP ONLINE THAT THERE WAS A RECALL. CALLED FORD, THEY WERE UNWILLING TO HELP US AT ALL. TOLD US WE'D HAVE TO PAY FOR A DIAGNOSTIC/AND TOWING. FINALLY GOT AHOLD OF SOMEONE THROUGH FORD WHO GOT THAT FOR NO CHARGE. WAS TOLD THAT IT IS THE RECALLED PIECE THAT CAUSED THE FIRE. NOW AM TOLD THAT IT COULD TAKE UP TO 15 DAYS TO FIND OUT IF I CAN GET A RENTAL UNTIL THE CAR IS FIXED. *TR

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