NHTSA Complaint #10070575 — 2000 TOYOTA SIENNA

I AM NOT SURE OF DATES, BUT OUR TOYOTA DEALER TRIED TO BLAME US FOR THE "SMOKING" PROBLEM DUE TO THE LACK OF OIL CHANGES. WE DID NOT SLACK OFF ON THE OIL CHANGES, AND NOW THEY ADMIT THAT THE "SMOKING" PROBLEM IS DUE TO BAD ENGINE DESIGN, OR WHATEVER. WE HAVE HAD THE VAN IN FOR REPAIRS SEVERAL TIMES, BUT I AM NOT SURE OF DATES, OR HOW MUCH WE HAVE SPENT. THE PROBLEM HAS STARTED AGAIN, AND THIS TIME, NOT ONLY IS IT SMOMKING, AND READS LOW OIL (ON THE DIP STICK), BUT WE ARE NOW GOING THRU A QUART OF OIL PER TANK OF GAS!!! I AM ABOUT TO DEAL WITH TOYOTA, AND SEE WHAT THEY CAN/WILL DO FOR US. THEY ORIGINALLY CLAIMED WE HAD TO SEND THEM ALL KINDS OF INFO, NOW, WHAT I AM READING, IS THAT THEY HAVE (NOT QUITE) ADMITTED THE PROBLEM IS DUE TO A MANUFACTUREING DEFECT, AND THEY CLAIM THEY WILL FIX IT. TOYOTA HAS REPLACED OUR MOTOR. WE BROUGHT OUR VAN IN ON A WENDS, AND HAD IT BACK THE FOLLOWING WENDS. IT TOOK THEM A WEEK BECAUSE WE HAD SOME BIG STORMS IN GA AND THE POWER WENT OUT FOR A FULL DAY. OTHER WISE, I BELIEVE WE WOULD HAVE HAD THE VAN BACK BY TUES. AS OF RIGHT NOW, THE VAN SEEMS TO BE FINE. THEY HAD TO REPLACE THE WHOLE MOTOR, BECAUSE OUR OLD MOTOR (116,000 MILES, BY THE WAY) WAS SHOT. TOYOTA ALSO PAID FOR A RENTAL CAR THE WHOLE TIME OUR VAN WAS IN THE SHOP. OUR NEXT STEP IS TO SEE IF TOYOTA HOLDS TRUE TO THEIR PROMISE OF REIMBURSING ALL THE MONEY WE SPENT ON OIL AND OIL TREATMENTS.