NHTSA Complaint #10070311 — 2000 TOYOTA COROLLA ENGINE AND ENGINE COOLING

Complaint Details

ODI Number	10070311
Vehicle	2000 TOYOTA COROLLA
Component	ENGINE AND ENGINE COOLING
Date of Incident	May 15, 2003
Date Filed	April 22, 2004
Mileage	53,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	GA

Consumer Description

IT HAS BEEN "PURE HELL". YES, THEY PULLED A FAST ONE ON ME, AND I'M NOT HAPPY RIGHT NOW. WHEN I LOST OIL COMPLETELY OUT OF MY ENGINE THE FIRST TIME, I WAS TOLD THAT THEY WOULD REPAIR THE ENGINE BY REBUILDING BECAUSE OF THE OIL SLUDGE PROBLEM, AND BESIDES THAT, I WAS UNDER THE 60,000 MILES WARRANTY. THE SECOND TIME IT WAS THE REAR END SEAL IN THE ENGINE THAT THEY SAY WAS CAUSING FURTHER OIL LEAKS, THAT I PAID FOR BECAUSE I WAS OVER THE 60,000 ON THE SECOND RETURN TO TOYOTA. THEY ORIGINALLY CHARGED ME $850, BUT THEN SAID THEY WOULD GIVE ME A BREAK BECAUSE THEY BELIEVE IN CUSTOMER SATISFACTION, THEY CHARGED ME $336. WHEN THEY GAVE ME THE LOANER, I THOUGHT IT WAS COVERED TOO, BUT FOR 9 DAYS I END UP PAYING $330 FOR THE RENTAL. I SENT A CERTIFIED LETTER TO THE OWNER, BUT YET NO RESPONSE.

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