NHTSA Complaint #10070256 — 2002 FORD FOCUS

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number	10070256
Vehicle	2002 FORD FOCUS
Component	POWER TRAIN
Date of Incident	May 15, 2003
Date Filed	April 22, 2004
Mileage	11,870 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MD

Consumer Description

EXCESSIVE GEAR CHATTERING HAS NECESSITATED THE REPLACEMENT OF THE FINAL DRIVE GEAR. WAS TOLD BY DEALERSHIP THAT FINAL DRIVE GEAR WAS DEFECTIVE AND A REDESIGN WAS PLACED IN VEHICLE. BECAUSE OF REDESIGN I NEEDED NEW DRIVE AXLES. TORQUE CONVERTER WAS ALSO SHOT AND A NEW DIFFERENTIAL WAS PUT INTO VEHICLE. NEW BEARINGS HAD TO BE ORDERED BUT WAS TOLD BY DEALERSHIP THEY ARE ON NATIONAL BACKORDER UNTILL DECEMBER OF 2004. YES IF YOU CAN BELIEVE IT, 20 MONTHS FROM NOW. DEALERSHIP IS ORDERING BEARINGS THAT ARE CLOSE TO THE BACKORDERED PARTS, AND MEASURING FOR FIT. TOTAL TIME IN SHOP: 32 DAYS AND COUNTING. COSTS ASSOCIATED WITH CAR BEING ON LIFT FOR 21 DAYS IS $13,860 EXCLUDING PARTS AND LABOR OF THE MASTER MECHANIC.

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