NHTSA Complaint #10069861 — 1996 SATURN SL ENGINE AND ENGINE COOLING

Complaint Details

ODI Number	10069861
Vehicle	1996 SATURN SL
Component	ENGINE AND ENGINE COOLING
Date of Incident	October 15, 2002
Date Filed	April 22, 2004
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NY

Consumer Description

CRACKED HEAD CYLINDER - MANUFACUTURER HAS "SECRET WARRANTY" ON THIS PART FOR 1994-1996 SATURNS. SATURN WOULDN'T COVER WHOLE REPLACEMENT BECAUSE THE "SECRET WARRANTY EXPIRED IN JUNE 2002" ON MY CAR. REASON I BELIEVE THEY SHOULD PAY FOR ALL OF IT: (1) KNOWN DESIGN DEFECT WITH ENGINE (2) MY CAR WAS IN THE DEALERSHIP GARAGE FOR ENGINE WORK DURING THE SECRET WARRANTY TERM AND DURING MY WARRANTY COVERAGE, FOR AN OIL CONSUMPTION PROBLEM. ENGINE WAS REBUILT BUT HEAD CYLINDER WAS NEVER CHECKED FOR KNOWN PROBLEM AND I WASN'T NOTIFIED OF THE KNOWN PROBLEM. NOW BOTH WARRANTIES ARE EXPIRED SO THEY WANTED ME TO PAY THE WHOLE BILL. I REFUSED BUT THEY ONLY OFFERED TO COVER HALF. I HAVE PUT A COMPLAINT INTO THE ATTORNEY GENERAL'S OFFICE AND THE BETTER BUSINESS BUREAU.

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