NHTSA Complaint #10068495 — 2001 HYUNDAI SANTA FE

ON JUNE 12TH THE VEHICLE STARTED TO RATTLE AND PROCEEDED TO SHAKE. THE VEHICLE WOULD NOT ACCELERATE BUT INSTEAD DECELERATED ON 695 TOWARDS TOWSON. THE VEHICLE WAS DRIFTING AT 25 MPH. I THEN PROCEEDED TO THE NEAREST EXIT WHICH WAS BEL AIR ROAD. I PROCEEDED ONTO THIS EXIT WHEN MY VEHICLE SHUT OFF LOSING ALL POWER. AT THIS TIME MY DASHBOARD LIGHTS WERE ON. I HAD NO POWER BUT MY VEHICLE WAS STILL IN GEAR AND I SAFELY STOPPED MY VEHICLE IN A SHOPPING PLAZA. ENGINE FAILURE NEW ENGINE PLACED INTO MY VEHICLE JULY 5TH THE VEHICLE WAS TAKEN BACK TO THOMPSON HYUNDAI BY MY FATHER. THE MILEAGE OUT WAS 25,593. THOMPSON HYUNDAI FORGOT TO SCREW DOWN THE ENGINE PROPERLY RESULTING IN LOUD NOISES FROM THE ENGINE. I PLACED ANOTHER CALL TO THOMPSON ASKING FOR DOCUMENTATION OF THE SERVICE RENDERED. I THEN NOTICED ANOTHER SCREW WHICH WAS NOT SECURE ON THE ENGINE. IN ADDITION, I WOULD BE BRINGING THE VEHICLE BACK TO GET THE DOCUMENTATION AND TO GET THE STEERING CHECKED. THOMPSON NEVER WROTE UP A SERVICE SLIP FOR THE SCREWS. JULY 8TH THE VEHICLE BROKE DOWN. THE VEHICLE WAS TOWED INTO THOMPSON AGAIN. I PLACED A CALL TO THOMPSON AND SPOKE WITH GARY WELCH. GARY STATES THERE IS NOTHING WRONG WITH THE VEHICLE. WE CANT FIND ANYTHING WRONG WITH YOU VEHICLE. HYUNDAI REPRESENTATIVE PAID MY VEHICLE PAYMENT FOR THE MONTH MY CAR WAS IN SERVICE. APRIL 1, 2004 THE VEHICLE WAS TOWED IN AFTER STOPPING ON 695 TOWARD ESSEX 2 MILES BEFORE THE 95 NORTH EXIT TO NEW YORK IN THE LEFT HAND LANE. THE VEHICLE JERKED AND PROCEEDED TO SLOW AT A RAPID SPEED. WARRANTY CLAIM SUBMITTED. *AK