NHTSA Complaint #10068182 — 1997 CADILLAC DEVILLE

I JANUARY 2004 I TOOK MY 97 CADILLAC DEVILLE TO BE SERVICED DUE TO AN INDICATOR LIGHT ON TO CHECK THE COOLANT SYSTEM. I WAS TOLD THAT I WOULD NEED A NEW ENGINE DUE TO THE ENGINEERING DESIGN OF THE CADILLACS SINCE 1992 OF MOUNTING STEEL BOLTS IN ALLUMINUM MOTOR MOUNT WHICH WAS DESIGNED TO LAST ONLY UP TO 100,000 MILES. THE OPTIONS I WAS GIVER WERE TO REPLACE THE ENGINE OR HAVE THE MOUNTS REBUILT BUT THE LATER NO LONGER CAME WITH A WARRANTY OPTION SINCE A FAMILY OPTED FOR THAT AT WHICH TIME THEIR ENGINE FELL OUT IN THE MIDDLE OF THE ROAD ON THEIR WAY TO CALIFORNIA. GM INFORMED ME THAT THEY WOULD GIVE NO ASSISTANCE FOR ANY SOURCE OF REPAIR WITH OPENLY ADMITTING THEY WERE AWARE OF THE DEFECT BUT WERE NOT PLANNING TO MAKE ANY CHANGES TO THE ENGINE DESIGN MUCH LESS RECALL THE VEHICLES. AFTER SPENDING MANY HOURS COMMUNICATING WITH THEM AND AN ATTORNEY WRITING A COURTESY LETTER ON MY BEHALF, THEIR RESOLVE WAS TO GIVE ME A CERTIFICATE TOWARDS THE PURCHASE OF A NEW VEHICLE. THEY HAVE ENO CONCERN THAT THIS PROBLEM IS A SAFETY ISSUE, AS WELL AS A DELIBERATE ENGINEERING DESIGN FLAW TO CAUSE THE CONSUMER TO CONTINUE TO SPEND MONEY. GM INDICATED THAT THEY WERE PERFECTLY HAPPY WITH FALSE ADVERTISEMENT STATING THEY BACKED THEIR PRODUCT WITH INTEGRITY AND QUALITY ALL WELL KNOWING THIS IS A LIE TO THE PUBLIC. TELLING LIES AND STEALING FROM THE AMERICAN CONSUMER HAS TO STOP! UNFORTUNATELY THE COURTS WILL NOT GO AGAINST GM BUT HOPEFULLY THE NEWS MEDIA WILL TAKE A STAND FOR THE AMERICAN CONSUMER. *AK