NHTSA Complaint #10068060 — 2002 FORD EXCURSION

4/4/04 I REC'D A FLAT TI,E TOLD IT WAS IRREPARABLE SINCE AIR WAS SEEPING OUT OF THE SIDEWALL. 4/5/04, I RECEIVE LETTER FROM FIRESTONE/FORD REAGRDING TIRE RECALL ON MY 2002 FORD EXCURSION.. 4/6/04 I PHONE 3 FORD DEALERSHIPS AND 5 FIRESTONE STORES TRYING TO LOCATE REPLACEABLE TIRES. TOLD THEY HAD NO IDEA WHEN TIRES WOULD BE AVAIL. I CALLED FORD CORP., THEY BLAME FIRESTONE, CALL FIRESTONE HOTLINE, THEY BLAME FORD. FORD CORP- KEISHA, CUST. SERVICE TOLD ME TO - DRIVE AS LITTLE AS POSSIBLE, WEAR MY SEAT BELT, CK AIR IN TIRES AND DRIVE UNDER THE SPEED LIMIT. 4/6/04 I ORDERED 5 NEW RECOMMENDED B.F. GOODRICH TIRES FROMJIM BABBITT FORD, FLAGSTAFF, AZ. I CK EACH WK ON ORDER. STILL HAVE NO IDEA WHEN TIRES WILL BE IN. CALLED FORD CORP., CUST SERVICE -CHARMAINE TODAY & WAS TOLD "IT IS NOT FORD PROBLEM", EVEN THOUGH THE REPLACEMENT TIRES WERE ADVISED & ORDERED THRU FORD. FORD CERTAINLY DOES NOT TAKE THIS TIRE REPLACMEENT SERIOUSLY NOR CARES !! MEANWHILE I AM DRIVING WITH NO SPARE DUE TO A FAULTY TIRE ALREADY !