NHTSA Complaint #10068058 — 1997 CHEVROLET VENTURE

OWN A 97 CHEVY VENTURE DURING AN OIL CHANGE WAS TOLD I HAD COOLANT IN MY OIL, SO I TOOK VAN TO A LOCAL CHEVY DEALER. THEY INFORMED MY THE INTAKE GASKET WAS BAD AND HAD TO BE REPLACED AT A COST OF 975.00, THIS WAS DONE AND NO MENTION WAS EVER MADE THAT THERE COULD ALSO BE ENGINE DAMAGE DUE TO THIS LEAK. FIVE MONTHS LATER I WAS DRIVING DOWN A BUSY STREET DURING 5 O'CLOCK RUSH HOUR TRAFFIC TAKING MY SICK CHILD TO THE DOCTOR WHEN ALL OF A SUDDEN THE OIL LIGHT CAME ON AND I LOST ALL POWER, I HAD TO LEAVE THE VEHICLE IN THE CURB SIDE LANE, GET MY SICK CHILD OUT AND WALK TO A PHONE TO CALL MY SPOUSE TO COME GET US AND THE VEHICLE MIND YOU THIS WAS LATE SEPTEMBER AND IT WAS CHILLY OUTSIDE. WE HAD THE VEHICLE TOWED TO A LOCAL CHEVY DEALER (THE SAME ONE THAT DIAGNOSED THE GASKET LEAK) WHO TOLD ME THEY DID NOT KNOW WHAT WAS WRONG WITH THE VEHICLE AND THAT IT WOULD BE CHEAPER TO REPLACE THE MOTOR THAN TO FIND OUT WHAT HAPPENED, AT A COST BETWEEN $3000.00 TO $5200.00 DEPENDING ON WHAT TYPE OF REPLACEMENT MOTOR I WANTED, NOT BEING COMFORTABLE WITH THIS REPSONSE I HAD THE VEHICLE TAKEN TO A DIFFERENT DEALER, WHO AT LEAST COULD TELL THAT THE INTAKE GASKET HAD BEEN REPLACED, BUT UNFORTUNATLY GAVE THE SAME RESULT REPLACE MOTOR. I DID NOT HAVE THE FUNDS TO DO THIS SO THE VEHICLE IS PARKED IN MY GARAGE AND OF NO USE TO ME. I HAD TO GO AND REPLACE THE VEHICLE.