NHTSA Complaint #10065665 — 1996 SATURN SL

MY WIFE AND I OWN A 1996 SATURN SL1 WITH 69001 MILES ON IT. I NOTICE THAT OIL WAS IN THE COOLANT RESERVOIR. CONTACTED SATURN OF CORPUS CHRISTI AND ASKED IF THEY HAD AN IDEA OF THE PROBLEM. MAYBE A BAD HEAD GASKET AND GAVE ME AN ESTIMATE OF $840 PLUS $2.30/MILE TO TOW IT IN. LIVING OUTSIDE OF BEEVILLE 65 MILES AWAY A TOTAL OF 13O MILES. CONTACTED MY MECHANIC TOLD HIM THE PROBLEM AND HE GAVE ME AN ESTIMATE OF $900 SAVING ON TOWING FEE, I WENT TO HIM. HE LOOKED AT IT AND TOLD ME THAT MY CYLINDER HEAD WAS ALSO CRACKED. HE THEN SHOWED ME A TECHNICAL SERVICE BULLETIN #96-T-65B THAT SATURN SENT OUT IN MAY 1999 DOCUMENTING THIS PROBLEM WITH THE CYLINDER HEADS CRACKING. HE THEN SHOWED ME THAT MY CYLINDER HEAD WAS CRACKED JUST LIKE THE DIAGRAMS ON PAGE 2 OF THE BULLETIN SHOWED. I CONTACTED SATURN IN TENNESSEE TALKED TO CHAD OF CUSTOMER SERVICE, HIS SUPERVISOR MS. RAMIREZ, HER SUPERVISOR BRENDA SALSBERRY, HER SUPERVISOR JOEY FITZGERALD AND ALL GAVE ME THE SAME ANSWER THAT OUR CAR WAS OVER 6 YEARS OLD. THEY SAID THAT THEY'LL SENT OUT TO ALL SATURN OWNERS SPECIAL POLICY#99-P-01 IN JUNE 1999 EXTENDING OUR WARRANTY FOR THIS SPECIFIC PROBLEM FOR 6 YEARS OR 100,000 MILES WE NEVER RECEIVED ANY EXTENSION POLICY FROM SATURN FOR US TO BE AWARE OF THIS PROBLEM. AFTER THEM KNOWING AND DOCUMENTING PROBLEMS WITH CYLINDER HEADS DOES THIS NOT MAKE IT A DEFECTIVE OR FLAWED PART, AND THERE IS NO WARRANTY TIME ON DEFECTIVE PARTS. I'M ASKING YOU TO INVESTIGATE THIS FOR US INDIVIDUALS WHO ARE GETTING NO WHERE WITH SATURN. I DON'T THINK THAT IT IS JUST A COINCIDENCE THAT MY CYLINDER HEAD CRACK JUST AS THEY DREW UP ON PAGE 2 OF BULLETIN 96-T-65B. HELP! *LA