NHTSA Complaint #10061839 — 2003 DODGE DURANGO

SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT issue reported to NHTSA

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Crash

Complaint Details

ODI Number	10061839
Vehicle	2003 DODGE DURANGO
Component	SUSPENSION:FRONT:CONTROL ARM:UPPER BALL JOINT
Date of Incident	January 26, 2004
Date Filed	March 10, 2004
Mileage	17,000 miles
Crash	Yes
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	GA

Consumer Description

ON JANUARY 26, 2004, OUR 24 YEAR OLD SON, BRANT, WAS DRIVING OUR 2003 DODGE DURANGO ON I-85 NEAR COMMERCE, GEORGIA. TIME 2:00 AM.. ROAD CONDITIONS COLD & RAINY. FOR UNKNOWN REASONS, THE RIGHT/FRONT TIRE AND MECHANICAL ASSEMBLY (BALL JOINTS.. EVERYTHING) CAME OFF THE CAR CAUSING HIM TO SKID INTO RIGHT SIDE GUARD RAIL. NATIONWIDE INSURANCE ESTIMATED DAMAGE IN EXCESS OF $12,000. THE DURANGO IS 10 MONTHS OLD WITH APPROXIMATELY 17,000 MILES ON THE ODOMETER. WE CONTACTED CHRYSLER CORPORATION REQUESTING A BUYBACK.. OR RETURN OF OUR MONEY LESS REASONABLE MILEAGE ALLOCATIONS. WE FEEL THE PRODUCT IS DEFECTIVE AND NOW SERIOUSLY DAMAGED BEYOND REASONABLE REPAIR. CHRYSLER DENIED OUR CLAIM, REFUSED TO ISSUE COPIES OF REPORTS THEY USED FOR THEIR DENIAL, SIMPLY OPTING FOR REASONS UNKNOWN TO DISCUSS THE ISSUE ANY FURTHER. *AK

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