NHTSA Complaint #10060806 — 2002 TOYOTA CAMRY VEHICLE SPEED CONTROL

Complaint Details

ODI Number	10060806
Vehicle	2002 TOYOTA CAMRY
Component	VEHICLE SPEED CONTROL
Date of Incident	January 28, 2004
Date Filed	March 9, 2004
Mileage	15,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

(IN REFERENCE TO YOUR OPEN INVESTIGATION PE04021) I HAVE A 2002 TOYOTA CAMRY, RECENTLY I TOOK THE CAR TO THE DEALERSHIP (15,000 MILES), MY COMPLAINT WAS THAT THE CAR HAS SUDDEN AND SHORT SURGES OF EXCELERATION WHILE AT A FULL STOP. I HAVE BEEN ABLE TO AVOID ACCIDENT OR INJURY TO OTHERS BY KEEPING MY FOOT COMPLETELY AND FIRMLY DEPRESSED ON THE BRAKE PETAL. THIS SITUATION HAS HAPPENED IN BOTH DRIVE AND REVERSE. THE DEALER WAS UNABLE TO ADDRESS THIS PROBLEM BECAUSE THEY COULD NOT RE-CREATE THE CONDITION. DEALER STATED THAT THEY HAD NO PROCEDURE TO DIAGNOSE THIS PROBLEM AND THAT IF IT CONTINUED THEY WOULD HAVE TO CONTRACT TOYOTA HEADQUARTERS FOR ADVISE. I REQUESTED THAT THIS BE DOCUMENTED ON THE CARS HISTORY. AFTER HEARING OF THE NHTSA INVESTIGATION, I CONTACTED TOYOTA CUSTOMER RELATIONS TO OPEN A CASE TO GET THIS PROBLEM RESOLVE. THE DEALERSHIP CUSTOMER RALATIONS MANAGER (COLLEEN) IS TO CONTACT ME BY THE END OF THE WEEK.

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